Your business recently purchased a product ( XJ 11 widgets, 50 cases) from a vendor and are your supervisor is unsatisfied with the quality of the product found in 30 cases.

Your business recently purchased a product ( XJ 11 widgets, 50 cases) from a vendor and are your supervisor is unsatisfied with the quality of the product found in 30 cases. Now, you are tasked with contacting the vendor to apply for a refund, exchange or credit for the product.  You are unaware of the vendor’s return and refund policy. Write a letter to your sales representative ( Mr. Brock Sampson of OSI industries) requesting information about the refund policy and in your letter/ email, write (300-500 words):

• Why you are writing
• Why you are seeking a claim or adjustment
• What actions are acceptable or that you expect